Frequenty Asked Questions

Frequently Asked Questions

We’re here to help

We understand the anxiety some customers fell when undertaking significant building projects. At Baptist Building we work with our customers to remove these understandable concerns through transparent and timely communication. We will introduce you to our previous clients for an independent critique of our services if this helps.

We respect your time

Always Contactable

Satisfaction Guaranteed

Can you provide references for your work?

Absolutely! We recognise that for piece of mind you may wish to speak to our previous clients. We welcome and support this logical approach wholeheartedly. You can also find testimonials on this website, here.

Are your quotes no obligation?

Yes. After a brief phone call and possibly a site visit we will confirm verbally whether we believe we can meet your requirements and timescales. If this first-level review is agreeable we will work on estimates for you.

Do you offer a warranty for your work?

All our work is guaranteed. New homes are also covered by a 10 year (NHBC or similar) warranty.

Is there an emergency callout fee?

We do not provide a 24hr emergency call-out service. However, if you have an urgent issue we will try our best to help!

Are you insured?

Yes. We hold comprehensive policies for Public, Product and Employee liabilities. These are underwritten by AXA business services.

Do you supply all materials?

Yes. We provide a complete supply and build service. We only use manufacturer or franchised distribution sources for our building supplies. This approach allows us to ensure provenance of the materials used.

Do you provide design services?

We will provide design services for some renovations and adaptations. For larger projects we have a number of architects that we regularly work with. These agencies can provide bespoke designs for extensions and new builds.